FAQ

 

D e l i v e r y    i n f o

$10 FLAT RATE SHIPPING FOR ALL ORDERS UNDER $99

FREE SHIPPING FOR ALL STANDARD ORDERS ABOVE $99

Standard + Express Shipping with Australia Post. This is from dispatch email. Please be aware that this does not include production time.

$15 EXPRESS SHIPPING

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D e l i v e r y    t i m e s 

All orders are made to order. Production time can be 3-5 business days. Purchases made on weekends and public holidays are processed the next business day and will start production from then.

We always aim to get our orders out ASAP so it could arrive sooner than this, however each one is made to order so please note, this is an estimate.

 

W h a t   i f   I   d o n ' t   r e c e i v e   m y   o r d e r ?

Dang! If your order doesn't arrive within 3 - 8 working days after we have sent your dispatch email then please get in touch with us & we can look into it for you.

 

W h a t   i f   I   g o t   m y   a d d r e s s   w r o n g ?

If you provided a wrong/old address, please let us know as soon as possible - by email - if we haven't yet posted your order then we can change it. Unfortunately changes to the address can't be made after posting.

If you provided an "incomplete address" (or for another reason that is not our fault) & your order is returned to us, we will email you & ask for a correct/new address. You will be asked to provide extra payment to cover the cost of re-posting (we are only a small business so can't afford to cover these costs ourselves)

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R e t u r n s    &    e x c h a n g e s ​

Customers who received an item with a manufacturing fault or an incorrect item to what they ordered are entitled to either a full refund or replacement, please contact us via email if this has occurred before sending the item back. All custom orders can not be returned or exchanged as these are custom made and cannot be resold. Please be sure of your correct size. If you have any issues or any other questions outside of our FAQ’s, please email us before placing your order.

 

W h a t   i s   a   m a n u f a c t u r i n g   f a u l t ?

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe. For purchases with major failures you may reject the goods and get a refund or an identical replacement. Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.

 

W h a t   i f   I   c h a n g e   m y   m i n d ?

As these are custom made we do not offer change of mind as we cannot resell the item. In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns.

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H o w   d o   y o u   p a c k a g e   m y   o r d e r ?

All orders are lovingly folded and wrapped in tissue paper, finished with Happy Pappy stickers & sent with a personal thank you note!